Makeblock Customer Service Team

Why does the IR Collision Sensor Light up Abnormally?

1. Products
2. mBot Mega

This article applies to mBot Mega.   1. Issue Description The barrier indicated light keeps on even if there's no obstacle in front.   2. Possible Causes 1. Sensor position is incorrect or partiall...

• Edited March 17, 2025 09:17
• 1 follower
• 0 comments
• 0 votes

Why mBot Mega Cannot Avoid Obstacle Correctly ?

1. Products
2. mBot Mega

This acticle applies to mBot Mega.   1. Issue Description When running programs and preset mode related to obstacle avoidance, Ranger does not run around the obstacle automatically, but hits it dir...

• Edited March 17, 2025 09:18
• 1 follower
• 0 comments
• 0 votes

Why mBot Mega Cannot Follow Line Normally ?

1. Products
2. mBot Mega

This article applies to mBot Mega.   1. Issue Description When running line-following related programs or using the line-following function in the Makeblock App, the product does not follow the cor...

• Edited March 17, 2025 09:19
• 1 follower
• 0 comments
• 0 votes

Mega can't Connect to the App via Bluetooth

1. Products
2. mBot Mega

This article applies to mBot Mega.   1. Issue Description When mBot Mega tries to connect to mobile device via Bluetooth, the product is not recognized for connection (e.g. the app page stays in a ...

• Edited March 14, 2025 02:27
• 1 follower
• 0 comments
• 0 votes

Rocky Cannot Avoid Obstacles and Recognize Colors

1. Products
2. Codey Rocky

This article applies to Codey Rocky.Please note: The motor may be in different states when this fault phenomenon occurs in the machine. It is necessary to troubleshoot separately according to the d...

• Edited March 10, 2025 08:01
• 1 follower
• 0 comments
• 0 votes

mTiny Does Not Turn on or off Normally

1. Products
2. mTiny

This article applies to mTiny.   Issue Description Even after turning the switch button on the back of mTiny to the ON or OFF position, the product cannot be turned on or off normally. Or after rob...

• Edited March 04, 2025 10:16
• 1 follower
• 0 comments
• 0 votes

The Tap Pen Controller Cannot be Paired With mTiny Successfully

1. Products
2. mTiny

This article applies to mTiny.   1. Issue Description When trying to pair the tap pen with the mTiny, the indicator light stays in the blinking state but cannot pair successfully.   2. Possible Cau...

• Edited March 04, 2025 07:20
• 1 follower
• 0 comments
• 0 votes

mTiny Cannot Recognize the Map or Moves Inaccurately

1. Products
2. mTiny

This article applies to mTiny.Please note: When the machine does not work properly when combined with the map, please first use the coding cards to test make sure the tap pen can control the moveme...

• Edited March 04, 2025 07:06
• 1 follower
• 0 comments
• -1 votes

The Tap Pen Controller Indicator Light is Abnormal

1. Products
2. mTiny

This article applies to mTiny.   1. Issue Description The indicator light of the mTiny tap pen controller suddenly shows abnormal colors, such as orange or yellow.   2. Possible Causes T...

• Edited March 04, 2025 06:51
• 1 follower
• 0 comments
• 0 votes

The Tap pen Cannot Control the mTiny to Move or Stop

1. Products
2. mTiny

This article applies to mTiny. Before troubleshooting according to this article, please make sure that the robot and the tap pen have been successfully paired.   1. Issue Description After pairing...

• Edited March 04, 2025 06:38
• 1 follower
• 0 comments
• 1 vote