Makeblock Customer Service Team

Unable to Upload Program Successfully

1. Products
2. mBot

This article applies to all of Makeblock's current products that can be connected to mBlock software.   Issue Description When trying to upload a program to product in the mblock software, the pr...

• Edited January 07, 2025 09:04
• 1 follower
• 0 comments
• 0 votes

Blockly App Levels Game Cannot Pass

1. Products
2. mBot

This article applies to mBot and mBot Ranger.   Issue Description When mBot or mBot Ranger connects to the mBlock Blockly APP and runs the level-passing game, the product does not follow the ori...

• Edited January 07, 2025 08:40
• 1 follower
• 0 comments
• 0 votes

mBot Cannot Avoid Obstacles

1. Products
2. mBot

This article applies to mBot.   Issue Description When running obstacle avoidance-related programs or the preset automatic obstacle avoidance mode, the product will not run around obstacle on it...

• Edited January 07, 2025 08:34
• 1 follower
• 0 comments
• 0 votes

mBot Cannot Follow the Line Normally

1. Products
2. mBot

This article applies to mBot.   Issue Description The product does not follow the map route when running line following related programs or preset line following mode.   Possible Causes 1.  If ...

• Edited January 07, 2025 09:18
• 1 follower
• 0 comments
• 0 votes

Unable to Connect to Computer via USB

1. Products
2. mBot

This article applies to all Makeblock product models that support connecting to the mBlock software, such as the mBot, mBot Ranger, mBot Mega and others.   Issue Description When you try to conn...

• Edited January 06, 2025 11:53
• 1 follower
• 0 comments
• -1 votes

mBot Circles in One Direction

1. Products
2. mBot

This article applies to mBot.   1. Issue Description When running programs related to straight-moving, mBot did not move forward or backward in the original straight line, but circled abnormally...

• Edited January 06, 2025 11:32
• 1 follower
• 0 comments
• 0 votes

mBot Generates Offset When Moving Straight

1. Products
2. mBot

This article applies to mBot.   1. Issue Description When running a program related to straight running , the mBot would gradually deviate to the side and not follow the original straight line. ...

• Edited January 06, 2025 11:24
• 1 follower
• 0 comments
• 0 votes

mBot Bluetooth Connection Failed

1. Products
2. mBot

This article applies to mBot. Products with Bluetooth function can be connected to the computer or mobile device via Bluetooth, and this article will explain the connection abnormality for differe...

• Edited January 06, 2025 12:09
• 1 follower
• 0 comments
• 1 vote

How to Confirm if the mCore is Faulty

1. Products
2. mBot

For some rare failure phenomena for which you cannot confirm the cause, you can help locate the cause by checking the mCore motherboard to see if it is failing.   1. Step by Step 1. Download Ardu...

• Edited January 06, 2025 10:38
• 1 follower
• 0 comments
• 0 votes

How to Deal With Broken Motor Shaft

1. Products
2. mBot

This article applies to mBot and other construction situation where the motor and wheel are connected via a plastic shaft.   1. Introducation In the event of a severe external force such as a fa...

• Edited January 06, 2025 10:09
• 1 follower
• 0 comments
• 0 votes